Technology is critical for the business model to run efficiently , it is equally critical that any IT delivery team understands the business model clearly and know what they are responsible for

The 3 Aspects of IT value based on our understanding today are ->
Efficiency -> reduce operational overheads by adding transparency , efficiency and redundancy to every process it supports. ROI is KEY !
Agility -> delivery meaningful business intelligence so as to act as a decision making tool for the management.
Customer Experience -> provide an engaging customer experience

In our view this should be the foundation of your strategy
“Deploy technologies that augment our efficiency , agility and customer experience to maintain and extend the competitive edge ”